Contact Support

Need help with FossilScope? We're here to assist you with any questions or issues you may have.

Email: fossilscopeapp@gmail.com

Response Time: We typically respond within 24-48 hours

Frequently Asked Questions

Getting Started

Q: How do I identify a fossil?
A: Simply open the app, tap the camera button, and take a clear photo of your fossil specimen. Our AI will analyze the image and provide identification details, geological period information, and educational content about the prehistoric life it represents.

Q: How many free scans do I get?
A: Each device gets 3 free scans. After that, you'll need to subscribe to continue using the identification features.

Q: What types of fossils can FossilScope identify?
A: FossilScope can identify fossils of plants, animals, marine life, trace fossils, and many other types of prehistoric specimens from various geological periods.

Subscription & Billing

Q: How do I subscribe to premium features?
A: Tap the subscription button in the app, choose your preferred plan, and complete the purchase through the App Store.

Q: How do I cancel my subscription?
A: You can cancel your subscription anytime through your iPhone Settings > Apple ID > Subscriptions > FossilScope.

Q: Will I be charged immediately?
A: Yes, subscriptions are charged immediately upon purchase through the App Store.

Q: Can I get a refund?
A: Refunds are handled by Apple. You can request a refund through the App Store or by contacting Apple Support directly.

Technical Issues

Q: Why isn't the camera working?
A: Make sure you've granted camera permissions to FossilScope in your iPhone Settings > Privacy & Security > Camera > FossilScope.

Q: The app is crashing or running slowly
A: Try force-closing the app and reopening it. If the problem persists, restart your device or reinstall the app.

Q: Why are my fossil identification results inaccurate?
A: For best results, ensure good lighting, take clear photos, and include the entire fossil specimen in the frame. The AI works best with high-quality, well-lit images showing clear fossil details.

Account & Data

Q: Is my data safe?
A: Yes, your photos are stored locally on your device. We take privacy seriously and follow strict data protection practices. See our Privacy Policy for details.

Q: Can I export my saved fossil identifications?
A: You can share individual identification reports directly from the app via email or messages.

Troubleshooting Guide

Photo Quality Issues

• Ensure adequate lighting when photographing fossils
• Hold the device steady to avoid blurry images
• Include the entire fossil specimen in the frame
• Clean your camera lens
• Avoid reflective surfaces or glass that might cause glare
• Use a scale reference (like a coin) if the fossil is very small

App Performance

• Close other apps running in the background
• Ensure you have a stable internet connection
• Update to the latest version of FossilScope
• Restart your device if the app becomes unresponsive
• Free up storage space on your device

Subscription Issues

• Check your internet connection
• Verify your Apple ID payment method is valid
• Restart the app after purchasing a subscription
• If features aren't unlocking, tap "Restore Purchases" in the app

Feature Requests & Feedback

We love hearing from our users! If you have suggestions for new features or improvements, please email us at fossilscopeapp@gmail.com. Your feedback helps us make FossilScope better for everyone.

Privacy & Security

Your privacy is important to us. All photos are processed securely and stored locally on your device. We don't share your personal information with third parties except as outlined in our Privacy Policy. For detailed information about data handling, please review our Privacy Policy.

App Store Reviews

Enjoying FossilScope? We'd appreciate it if you could leave a review on the App Store. Your feedback helps other fossil enthusiasts and paleontology students discover our app and helps us continue improving the service.

System Requirements

• iOS 13.0 or later
• iPhone with camera capability
• Internet connection for AI processing
• Sufficient storage space for app and saved identifications

Still Need Help?

If you can't find the answer to your question here, don't hesitate to contact our support team at fossilscopeapp@gmail.com. Please include:

• Your device model and iOS version
• App version number
• Detailed description of the issue
• Screenshots if applicable

We're committed to providing excellent support and will get back to you as soon as possible.